If you need assistance because of a physical disability, please contact the Support Centre for Students with Special Needs: www.cph.upol.cz The centre is at the Faculty of Education. Counselling is available on personal request. If need be, the counselling can take place outside the Centre's premises.
Address and contact: Faculty of Education, Žižkovo nám. 5, Olomouc,
tel.: +420 585 635 323, mobile phone: +420 775 124 696,
Study abroad is often described as an unforgettable and entirely positive experience.
A little known fact, however, is that it is also a time of major changes and a lot of stress. At some point of your stay, you may feel down, lonely, anxious, homesick, lost in your new environment, etc. If Skyping with your family back home or hanging out with new friends does not help and you have been feeling out of place for a longer period of time, do not be afraid to ask for professional help. Contact the Counselling Centre of the Department of Psychology and Psychopathology, FoE, UP. Email: firstname.lastname@example.org. Likewise, students can get psychological help at the UP FoM. Contact the Study Department for more.
Career Centre focuses on developing students's skills, establishing relationships between students and employers, it organizes workshops and offers personal consulations. You will find them at
The Science and Technology Park of Palacký University in Olomouc (VTP UP) provides office and facility leases, consulting services and the use of the equipment and know-how of Palacký University with favourable terms. Through the Business Incubator, start-up entrepreneurs are helped in launching a business with a unique idea and plan. If you have an idea for a business, you can discuss it with the professionals at the centre. The centre offers specialised seminars as well, most of them in Czech, but from time to time in English as well.
Palacký University has made an agreement with doctors at the Olomouc Military Hospital (Vojenská nemocnice Olomouc) to provide health services for international students and UP employees.
Office hours are Monday–Friday, from 9 - 11 a.m. Exchnage students should bring along their ID (passport or ID card) and health insurance valid in the Czech Republic (EU students should bring EHIC and confirmation on registration* and non-EU students should bring confirmation on the comprehensive health insurance they bought from a Czech insurance company PVZP a.s.).
If you just want to ask something, please write an email to dr. Kaiprová. If your medical problem can´t wait, come during office hours. Please try to avoid calling the doctor during office hours when the doctor and nurse deal with patients and can´t answer the questions on the phone.
MUDr. Darina Kaiprová
Ambulance primární péče
tel.: 973 407 040
If MUDr. Kaiprová is not available, please contact:
MUDr. Milan Veselý
tel: 973 407 039
MUDr. J. Křivohlávková
From the Envelopa campus, you can walk to the Olomouc Military Hospital (about 20min walk), students living in Neředín can take a taxi or use public transportation - tram to Nám. Hrdinů and then a bus no.20 to Klašterní Hradisko (find the connection at https://www.dpmo.cz/en/)
In case of emergency please go to Olomouc University Hospital, Emergency ward located in the Surgery Clinic (blue building) - so called „urgentní příjem/pohotovost“
Office hours on working days: 3 pm – 7 am, on weekend 7 am -7 pm
Please note that every patient must pay 90 CZK fee there. It is important to take the health insurance with you! * Foreign students who cannot speak Czech are recommended to come with a Czech buddy/fellow student who can help in communication with the medical staff.
* EU citizens holding valid EHIC (European Health Insurance Card) need to register their health insurance at a Czech insurance company for the time of their stay. Incoming exchange students are provided with the assistance to register EHIC after their arrival during the orientation program organized by the International Relations Office. The registration can be easily arranged in person while visiting the VZP (Všeobecná zdravotní pojišťovna) headquarters at Jeremenkova 1142, Olomouc. Do not forget to bring your EHIC and ID document, ask for the registration at the information desk. Office hours are Mo-Fr 8:00-14:00.
To get to the Olomouc University Hospital you can use the public transport - tram no. 1, 4 or 6* direction Nová Ulice, get off at the stop Fakultní nemocnice or better take a taxi (800 15 05 05/ 800 22 30 30) to „urgent“.
Ambulance should be called only in life emergency cases!
- Dentist MD Karolína Večeřová +420 722 947 407, (J. L. Fischer Student Dormitory, Šmeralova 10), daily 7:30 -8:30 (based on a telephone appointment for medical issues that are not immediate or urgent)
Dental Emergency (24/7) - Olomouc University Hospital, I. P. Pavlova 185/6, KÚČOCH (Dept. of Oral and Jaw Surgery).
For medical issues that require attention within 24 hours please try to come by 8 pm.
During night hours 22 -7 please come only for medical issues which require immediate care (injury, bleeding)
- Gynaecologist MD Veronika Lattová and MD Jaroslav Klát, Ph.D. +420 727 988 911, (J. L. Fischer Student Dormitory, Šmeralova 10)
Office hours: TUE 12-16, WED 12-18, THU 8 -16
For other medical specialists and services, visit the main Olomouc healthcare centres such as
Health Centre "Poliklinika" Olomouc, třída Svobody 32, www.poliklinikaolomouc.cz
Olomouc University Hospital, I. P. Pavlova 6, www.fnol.cz, www.fnol.cz/pdf/fnol_cz_mapa.pdf
All the doctors below from the Health Centre "Poliklinika"are guaranteed to speak English.
- surgeon MD Ondřej Kroupa +420 585 506 233
- gynaecologist MD Imad Hamdanieh +420 585 506 223
- GP, psychiatrist MD Dagmar Přikrylová +420 585 506 146
- dentist MD Radomír Hanos +420 585 506 303
There are a number of pharmacies in the centre of Olomouc. While basic medicine and vitamins or tea are available over counter, for more specialized medicine you will always need to have a prescription. If you need special medication, either bring enough for the entire duration of your stay or note down the chemical composition of the drug as the commercial names of medicine vary depending on the country. A good idea is to bring along an empty container when you go see the Czech doctor. It will help them to find a substitute.
Based on the official information from the Czech Ministry of Health and Interior it depends on which country you are arriving from if and when you are required to take the RT-PCR test after the arrival in the Czech Republic.
You should check the list of countries according to the level of risk at https://koronavirus.mzcr.cz/en/list-of-countries-according-to-the-level-of-risk/
To report your arrival in the Czech Republic please use the questionnaire.
Testing in Olomouc:
General information for self-payers and indicated testing is on the web https://covid.fnol.cz/.
To the sampling point go with:
- your ID card (passport or ID card)
- bank card (only cashless payment is accepted)
- wear a face mask
- walk to the sampling point, it is about 20 minutes´ walking from Envelopa / Neředín
In the sampling point – hand in the form with personal data and contacts, show your ID to prove the personal identity and pay by card for the RT-PCR test + official certificate of the result. Then, you are asked to move to another room for the test. The sample is taken from the throat and nose.
A result should be delivered within 24 hours, you will receive an SMS on a negative result. If tested positive, you receive a phone call from the Regional Public Health Authority in Olomouc. The SMS will contain the login data into the database to download the official certificate on the test result. The certificate must be forwarded via email to email@example.com.
Please note that after the arrival and any time later when you decide about going for the RT_PCR test, you pay for it. BUT, in case you get ill or in case you have been in contact with a person tested positive, the GP decides about the testing. If you are indicated for the RT_PCR test by the medical doctor your health insurance covers the cost of the test.
The main official information sources on the coronavirus COVID-19 spread in the Czech Republic are the Czech Ministry of Health and Ministry of Interior, please check the information updates.
In case of need: The Central Public Health Authority line (dial 1221) is also available in English from anywhere in the Czech Republic on weekdays from 8 a.m. to 7 p.m. and on weekends from 9 a.m. to 4:30 p.m.
Testing places in Olomouc:
University Hospital - https://covid.fnol.cz/
Vojenská nemocnice Olomouc - https://www.vnol.cz/index.php/cs/aktuality-a-akce/410-odberove-misto-na-vysetreni-covid-19-pouze-pro-samoplatce
Testing in Prague:
Students arriving in Prague airport can use the testing services at the airport. More info at: https://www.prg.aero/en/testing-covid-19